Video conferencing is expected to become a $20 million market by 2024, according to Global Market Insights. With this growth comes dozens of platforms to choose from, Zoom vs. Skype being just one of the most common debates among businesses.

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Since COVID-19 has forced millions of employees to work from their home, the need for a good video conferencing app became paramount. Zoom capitalized on this demand by providing a solution that works and has an easy-to-use interface. Another reason behind Zoom’s success is its generous free plan. Zoom explained: Understanding (and using) the popular video chat app Here’s a look at where the Zoom meeting app came from, what it does and how to use it.

Below, we compare the features, pricing and product performance of Zoom vs. Skype to help you secure the best solution for your video conferencing needs.

Zoom Vs Skype Overview
About Zoom
About Skype
General Info
Pricing
Integrations

Employees Want Video Conferencing Tools

Good communication is all about making things easier, and who wants to spend hours traveling to a meeting?

According to a recent study, 89% of remote teams prefer video conferencing to connect with colleagues or supervisors. The same study goes on to clarify that about 75% of US corporate employees use video collaboration to work remotely, with a majority reporting higher productivity as well as better work-life balance.

Zoom vs. Skype Overview

*Please note, Microsoft recently announced that it will be retiring Skype for Business requiring users to find a new solution.

Zoom

Zoom is no ordinary video communication platform. It’s a cloud-based innovative technology that houses a full spectrum of modern conferencing tools.

Zoom comes with breakout sessions, which you can leverage to split your viewers (for instance clients or employees) into smaller groups for webinar trainings, specific topics or online class discussions.

With Zoom, the organizer has the power to fully control the meeting. You can mute all microphones, control attendees’ presentation access and so on. Moreover, this tool allows attendees to contribute to the conversation by virtually raising their hands.

Zoom’s chat utility also lets viewers directly communicate with the instructor and other attendees, ensuring a collaborative classroom setting.

Skype

Imagine communication with your employees via instant messaging, screen sharing, file sharing, as well as informal video or audio calls right from your PC/phone. Effective and direct — that’s what Skype is all about. With a wide user base, chances are that your employees are already familiar with it. Skype is designed using innovative technology for easy communication.

Like Zoom, Skype’s intuitive chat interface allows users to send quick messages to other users. Users can effortlessly integrate video with audio right from their chat windows. In a nutshell, Skype is a great platform for instant messaging, document sharing, screen sharing and informal-based video or audio calls.

General Information

The biggest challenge when considering Zoom vs. Skype is that they are both very powerful communication channels. Choosing between the two can be tricky since both are cost-effective and efficient.

By definition, Zoom is a video conferencing based software that was designed to promote collaboration via an innovative integrated system featuring web conference, group messaging and online meetings.

On the other hand, Skype is a software application, which comes with powerful text, voice and video tools, providing users with a simple way to share experiences with others, no matter their location.

Available Devices

Zoom supports Android, iPhone, Mac, iPad and web platforms.

Skype is web-based and supports all Windows, Android phones, iPhones, Macs and iPads.

Available Features

Zoom is packed with an array of features including video webinars, integrated scheduling and group collaboration. Other powerful features of this platform include cloud and local recording, premium audio, as well as Zoom Meetings and Zoom Rooms.

Skype also comes with powerful communication features including Skype-to-Skype calls, group calls, call forwards, one-to-one video calls and video messaging. You can send texts, video messages and share screens, files and contacts.

Clients

Does Zoom Work With Mac

Both Zoom and Skype offer premium video conferencing solutions — a reason why they have loyal clients across the globe. Zoom boasts loyal clients like the University of Washington, UBER and Zendesk, while Skype is the choice of VerbalizeIt, AIRDEX and Diverse Learners.

Designed For

Both Skype and Zoom are ideal for small businesses to large enterprises, but Skype’s free plan is also popular among freelancers.

Pricing

Zoom

Zoom offers four enterprise pricing packages: Zoom Basic Plan, Zoom Pro Plan, Zoom Business Plan and Zoom Enterprise Plan.

Zoom Basic Plan

The basic plan — which is specifically designed for personal meetings — is free, can host a maximum of 100 participants and offers unlimited one-on-one meetings. It’s a powerful offering at no cost. With this plan, you can:

• Conduct group meets for up to 40 minutes
• Have an unlimited number of meetings
• Get online support
• Enjoy video and web conferencing features
• Be sure of secure group collaboration

Zoom Pro Plan

The Zoom Pro Plan is for small teams and costs $14.99 a month per user. It comes with all the features of the Basic Plan and can support 100 participants. With the Zoom Pro Plan, you’ll get unlimited meeting duration, assigned scheduler, assigned custom personal meeting ID and meeting reporting.

This plan also features user management capabilities, admin controls, REST API and Skype for business interoperability. With one GB of M4A and MP4 cloud recording, users can store and share huge amounts of data.

Optional Add-on Plans

The optional add-on plans include five sub-plans: Extra cloud recording storage that goes for $40 per month, 323/SIP Room Connector which starts at $49 a month, Join by Zoom Rooms which is offered at $49 per month, Join by toll-free dialing/Call Me which is available for about $100 a month and Add Video Webinars at $40 a month.

Zoom Business Plan

The Zoom Business Plan, which goes for $19.99 a month per person, is exclusive for smaller companies. Equipped with all the features of the Pro plan, mid-sized businesses can leverage it to take their communication to another level.

The plan allows you to host up to 10 hosts, has an admin dashboard, phone support and features a vanity URL. If you prefer on-premise deployment, the Business Plan is a great option. Other features of this plan include:

• Managed domains and single sign-on
• Company branding and custom emails
• LTI integration

Zoom Enterprise Plan

Zoom Enterprise goes for $19.99 a month per person/host. The plan, which contains all the features of the Business Plan, requires you to have a minimum of 100 hosts. This plan allows up to 200 participants.

Zoom Video Conferencing App For Mac

With unlimited cloud storage, a zealous customer success manager and executive business reviews, the Enterprise plan is perfect for large companies with varied conferencing needs.

Skype

Skype is free. However, if you are looking to improve productivity and boost revenue, Skype has an enterprise pricing package for $2 per month per user.

Business Plan

With Skype’s Business plan, users can enjoy features like online meetings (250 participants) and secure communication lines using strong authentication as well as encryption.

Online Plan 2

This plan costs $5.50 per user per month and is designed for business online meetings. With Online Plan 2 you can:

• Join on any device
• Enjoy group HD video as well as audio calling (250 people)
• Receive enterprise-level based technical mobile support
• Online versions of Office
• 50 GB mailbox
• 1 TB file storage

Office 365 Business Premium

This plan goes for $12.50 per month per user. Notable features of the Office 365 Business Essential plan include:

• Pre-installed Office apps on PC/Mac
• Tablet and phone office apps

In addition, Skype’s parent company Microsoft has been advocating for Microsoft Teams over Skype as a meeting and video conference platform. As a result, support for Skype may diminish over time in favor of Teams.

Supported Integrations

Zoom

Zoom supports an array of integrations, including Microsoft One Drive, Box, Slack, Salesforce, Microsoft Outlook, Google Chrome, LTI (Canvas, Backboard, Desire2Learn and Moodle), Okta, Facebook Centrify, Kubi, Intel Unite, Zapier, Marketo, and RSA.

Other integrations supported by Zoom include:

• Google Drive, Pardot and DropBox
• Firefox and Acuity Scheduling
• Microsoft Active Directory and Eloqua
• Hipchat, HubSpot and Infusionsoft

Skype

Skype offers integration with systems such as Microsoft (Word, Outlook, PowerPoint, and Lync), WordPress, Lucid Meetings, Mendix, SalesExec, Bitium, OnePage CRM, Cayzu Helpdesk, Grasshopper, Interactive Intelligence CaaS, BigContacts, 1CRM, Slack,and GroupWise.

Other systems can also be integrated with Skype, such as:

• Agile CRM
• Wimi and 8×8 Virtual Contact Center
• Microsoft Dynamics CRM Online
• Moxie Concierge and Yugma

Zoom vs. Skype: The Bottom-Line

Zoom and Skype both offer premium solutions and are designed to take your business communications to the next level. But we think that the enhancements to the Zoom platform on free and paid tiers give it a slight edge.

When shopping around for the right software for your remote communication and video conferencing needs, contact DGI and we can design the perfect solution for you — no matter which software you choose.

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Web & Video Conferencing

Zoom, CSUN’s new video and web conferencing tool, is now available to all students, faculty, and staff. Zoom allows for video, audio, and screen sharing between up to 200 participants. It can be used from any computer, laptop, tablet, or phone, and it works on PC, Mac, Android and iOS devices. Zoom also works with rooms equipped for video conferencing such as Polycom, Tandberg, etc. Any CSUN user can initiate a video or audio meeting, allowing Zoom to be used for any online meeting, whether between two or many people.

Anyone in the world can join a Zoom meeting, but only a host can start/schedule meetings. Use your CSUN ID and password to sign in to your host account.

Getting Started

To learn how to get started with Zoom, visit: csun.edu/it/zoom . Videos highlighting the features are available on this site. For more questions on Zoom, contact the Faculty Technology Center at: ftc@csun.edu. You can also, download Zoom for your computer or mobile device, or click “Host a Meeting” above. Use the app or webpage to start, join, or schedule meetings.